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Refunds and Returns Policy
Effective Date: 20/06/2025
At Phoenix Reborn Ltd, we are committed to customer satisfaction and transparency. Below you’ll find our policies for returns and refunds of both physical products (such as planners) and digital products or services (such as meal plans and coaching guides).
Physical Products (e.g., Planners, Notebooks)
If you are not fully satisfied with your purchase, we’re here to help.
Returns Eligibility
- You may return unused physical items within 14 calendar days of receiving your order.
- Items must be in original, unused condition and in the original packaging.
- Customers are responsible for return postage unless the item is faulty or incorrect.
How to Return an Item
- Email us at contact@phoenixreborn.uk with your order number and the reason for return.
- We will provide the return address and instructions.
- Once your return is received and inspected, we will notify you by email.
Refunds
- Approved refunds will be issued to your original payment method within 5–7 business days.
- If the returned item is damaged or shows signs of use, a partial refund may be issued.
- Shipping fees are non-refundable unless the item was sent in error or is faulty.
Digital Products (e.g., Meal Plans, Coaching Guides)
Due to the nature of digital downloads and custom services, all digital product sales are final.
No Refunds On:
- Meal plans (custom or pre-made)
- Nutrition guides or eBooks
- Coaching templates or digital tools
If you experience a technical issue (e.g., you did not receive your file), please contact us at contact@phoenixreborn.uk, and we will ensure the issue is resolved.
Damaged or Incorrect Items
If your physical item arrives damaged or you received the wrong product:
- Please email us within 48 hours of delivery.
- Include a photo of the item and packaging.
- We will either replace the item or issue a full refund at no cost to you.
Contact
If you have any questions about our policy or need support:
Response time: typically within 1–2 business days
Email: contact@phoenixreborn.uk
Instagram DM: @phoenix_rebornltd